• FREE UK DELIVERY
  • FREE DELIVERY OVER $100/€100 / C$130
  • YOUR JEWELLERY YOUR STYLE

FAQ

How should I store/protect/clean my jewellery?

Jewellery should be kept absolutely dry. If your jewellery is not used frequently, keep it stored in the provided treasury jeweller’s bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying cologne, perfumes or other chemical products.

Cleaning tips:

 

Notice:

Chlorine, especially at high temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or vermeil jewellery with a soft polishing cloth. Be sure not to over-polish jewellery, especially vermeil, because it can damage the finish.

Do the pieces have your logo on them?

Yes! Every single item we sell has our logo engraved. We carefully design each and every single item.

What is Vermeil Gold?

Vermeil gold is 925 Sterling silver covered in gold. We provide many of these items on our store. You will never have issues with jewellery changing colour, just be sure to keep your jewellery safe in the pouch provided to you.

What is AAA CZ stone?

It is the highest quality CZ stone in the market. This allows the stone to shine more in comparison to other stones.

What is the difference between 4mm,5mm and 6mm?

4mm Stone is the smallest stone, 5mm is the medium size stone and the 6mm is the largest stone. This gives you the option to choose your size for the pendants,necklaces and bracelets.

Is your gold plating just like any other company's?

No, our gold plated products are finished using the same quality specifications as our vermeil jewellery. The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to.  We are constantly working to improve processes to ensure our products are the longest lasting products available.

Is my jewellery kept safe during the delivery process? 

Yes, most certainly! Your item is packaged in our very own pouch and bubble wrapped for extra protection.

How comes your Jewellery is affordable?

Here at Treasury Jewellers, we are extremely customer friendly. Our main objective is to provide customers high quality jewellery at an affordable cost. Our ethos is premium jewellery without the premium price. 

What is the Return Policy?

For jewellery, you are able return your item for exchange within the first 7 days from the date the product is received. Items must be unworn, mint condition and unwrapped meaning the label that comes with the chain must not be taken off, please also return the rings with the original packaging (Including Size).  This is the only we will accept returns. Please contact us at info@treasuryjewellers.com before attempting to execute an exchange. 

What exactly do you provide?

We provide a collection of trendsetting pieces allowing you to creatively express yourself.

How long does it take for shipping?

UK:

Orders choosing Standard shipping will be shipped via royal mail, which will take approximately 3-5 business days to arrive. 

At checkout, we offer fast track shipping options as well.  All fast track orders will be shipped using Royal mail fast track which will be delivered in 1-2 business days.  

Your tracking number will be sent automatically through a confirmation email. Please allow 24 hours before checking the status of your shipment as the system requires some time to update.

Next day delivery:

Next day delivery is available up until 4:30pm Monday – Friday.

International:

International orders will be shipped by Royal mail international tracked and signed (Recommended) which will arrive in 4-12 business days (Tracking and insurance provided)

*Please note that all solid gold, diamond, or custom orders are made to order.  These orders may take 10-15 business days to process due to each piece being individually made and inspected for quality assurance. They will be shipped via registered delivery and will include full insurance. 

If I have an additional question that the help/faq page was unable to answer, how can I get help? 

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.  We will respond to the request within the hour during regular business hours. You may reach out to us directly at info@treasuryjewellers.com  be sure to include your name, order number, and any other important information that will allow us to better serve your request.

 

 

 

 

 

 

 

ABOUT US

 

Treasury Jewellers is a jewellery wholesaler and retailer with tremendous experience and strength of the urban jewellery segment. Our mission is to provide you with the comprehensive and systematic solutions to the core of supply chain. We stand by it each and every day.

Treasury Jewellers has the greatest advantage of supply chains with quicker response to the latest trends. Our products range from chains, pendants, bracelets and rings for both male and female with the most leading-edge technology in the industry. Our products, providing style and quality, come dipped 4 times to prevent tarnishing and fading which you can trust. 

You, as our customer are our priority and we ensure our customer service is consistently excellent.

 

If you have any questions feel free to contact us on info@treasuryjewellers.com